PASSMORE CLEANING COMPANY LTD
Company No. 10779952
VAT No. GB 307 8401 15
Tel: 01326 333 565
Terms and Conditions
Last Updated: 25th March 2025
1. DEFINITIONS
1.1 The following terms apply throughout this agreement:
- “Company”, “We”, “Us” – refers to Passmore Cleaning Ltd (Company No. 10779952, VAT No. GB 307 8401 15), owned and directed by Sharon Passmore.
- “Cleaner”, “Cleaning Operative” – any individual or entity engaged by the Company to carry out cleaning services.
- “Client” – the individual, company, or organisation receiving services from the Company.
- “Client Address” – the premises at which the Client has requested services.
- “Commercial Cleaning Services” – regular, ongoing contracted cleaning services.
- “Temporary Cleaning Services” – one-off or ad-hoc cleaning services.
- “Cleaning Visit” – a Cleaner’s attendance at the Client Address to deliver services.
- “Booking Date” – the date on which the Client accepts a quotation provided by the Company.
1.2 Words in the singular include the plural and vice versa. References to any gender include all genders.
1.3 Section headings are for convenience and do not affect interpretation.
2. CONTRACT
2.1 These Terms constitute a contract between Passmore Cleaning Ltd and the Client.
2.2 Both parties agree to comply with all relevant statutory regulations.
2.3 Use of our services, including bookings made via phone, email, or website, constitutes agreement to these Terms.
2.4 These Terms override any alternative terms presented by the Client, unless agreed in writing by the Company Director.
2.5 No variations to these Terms shall be valid unless confirmed in writing by the Company Director.
2.6 The Client agrees not to employ or solicit any Cleaner introduced by the Company for a period of six (6) months from termination of services. Breach of this clause entitles the Company to claim compensation, calculated at either £1,000 or the equivalent of three months’ gross wages of the Cleaner—whichever is higher.
3. QUOTATIONS
3.1 Quotes are based on property size, layout, condition, materials, location, timescale, health & safety considerations, and resource requirements.
3.2 Site visits are preferred for accurate quotes; otherwise, photos/videos may be requested.
3.3 All quotations are valid for 14 days from issue.
3.4 The Company reserves the right to revise quotes if service requirements change.
3.5 Emergency Cleans (within 32 hours) may incur a fixed charge of £25+VAT per hour.
3.6 – 3.13 Minimum booking durations:
- Commercial Cleaning: 2 hrs/week
- Deep Cleaning: 4 hrs
- Event Cleaning: 2 hrs
- Interior Boat Cleaning: 2 hrs
- Domestic Cleaning: 2 hrs
4. EQUIPMENT
4.1 The Company supplies all necessary cleaning materials unless otherwise agreed.
4.2 The Client must ensure access to water, electricity, and lighting.
4.3 If using the Client’s equipment/products, full COSHH documentation must be provided.
4.4 Company-owned equipment is regularly maintained.
4.5 Use of our equipment by the Client is only permitted with written consent and assumes full liability for damages.
5. GENERAL PAYMENT TERMS
5.1 Invoices are sent digitally unless agreed otherwise.
5.2 Payment terms are stated on the invoice.
5.3 Services may be retained or one-off.
5.4 Tipping is appreciated but not expected.
5.5 Late payments (30+ days) incur interest at 8% above the Bank of England base rate.
5.6 Admin/solicitor recovery fees may apply for overdue accounts (£30 minimum).
5.7 Returned cheques incur a £30 fee.
5.8 Misrepresentation to receive discounts may result in service cancellation and back-charges.
5.9 The Client authorises us to charge outstanding amounts to their registered debit/credit card.
5.10 All prices are in GBP and exclude VAT unless stated.
5.11 No unauthorised deductions from invoices. Agreed discounts appear on future invoices.
5.12 Accepted payment methods: bank transfer, cash, cheque, debit card.
5.13 Additional services not in the original scope will be quoted and invoiced separately.
5.14 Prices are reviewed annually and may adjust based on inflation, wage changes, and other factors.
6. PAYMENT TERMS – TEMPORARY CLEANING SERVICES
6.1 Full payment is required within 7 days of booking.
6.2 Services may be cancelled if payment is not received.
6.3 If booked within 7 days, payment is due immediately and at least 48 hours before service begins.
7. PAYMENT TERMS – COMMERCIAL CLEANING SERVICES
7.1 Payment is due within 30 days of invoice.
7.2 Invoicing frequency: monthly or post-project, as agreed.
8. CANCELLATION
8.1 Full charges apply if:
- 8.1.1 Cleaners are unable to access the premises;
- 8.1.2 Cancellation is made with less than 24 hours’ notice.
8.2 Commercial clients must provide at least 1 month’s written notice.
8.3 All other services require 24 hours’ written notice.
8.4 Rescheduling requests require 24 hours’ notice and are subject to availability.
9. COMPLAINTS
9.1 Complaints must be made in writing (email, text, or post) within 24 hours of service.
9.2 The Client must allow re-cleaning before any third-party involvement. Failure voids our guarantee.
10. CLAIMS
10.1 The Company holds public liability insurance. Excess: £100.
10.2 Issues must be reported within 24 hours (or by 12:00 Monday if service was on Saturday).
10.3 The Company may inspect the premises to address issues.
10.4 – 10.12 Damage and refund policies:
- No liability for pre-existing damage or post-clean user error.
- Refunds only after failed resolution attempt.
- Irreplaceable items should be removed or declared before cleaning.
- Fraudulent claims will be pursued legally.
11. LIABILITY
11.1 Not liable for delays or damages beyond control (e.g., weather, restricted access).
11.2 Claims under £100 are generally excluded unless goodwill applies.
11.3 Odours and residual effects from deep cleaning are not guaranteed to be eliminated.
11.4 No liability where payment is overdue by 28+ days.
11.5 No guarantee of restoration to ‘new’ condition. Cleaning provides temporary results.
11.6 Phone calls may be recorded for quality assurance.
12. REFUNDS
12.1 No refunds once services are completed unless:
- Cancelled with sufficient notice;
- Cleaning not delivered through no fault of the Client;
- Repeat performance cannot be delivered within 14 working days.
13. SUPPLEMENTARY TERMS
13.1 Key collection/return outside the Client’s postcode: £10+VAT per trip.
13.2 Time estimates are indicative only.
13.3 Quotes exclude post-building debris removal unless stated.
13.4 Cleaners may move furniture if safe to do so.
13.5 We will attempt to replace any Cleaner unable to attend.
13.6 – 13.10
- Fragile items must be secured or removed.
- Valuables must be stored away.
- No third-party rights apply.
- Terms may change without notice (applying only to new agreements).
- Issues must be reported within 24 hours.
14. OUR GUARANTEE
14.1 If unsatisfied, the Company will re-clean to the Client’s satisfaction.
14.2 Guarantee valid only if the complaint is received within 24 hours of service.
15. INSURANCE
15.1 The Company maintains insurance for all services performed.
16. LAW
16.1 These Terms are governed by the laws of England and Wales.
16.2 – 16.4 These Terms are compliant with the Consumer Rights Act 2015, written in plain language, and presented clearly.