This privacy notice outlines how Passmore Cleaning Company collects, uses, and protects your personal data when you visit our website. It also informs you of your rights under data protection law.

Data Controller:

Sharon Passmore,
Passmore Cleaning, The Moor,
The Old Post Office,
Falmouth,
TR11 3QA
Email: sharonpassmore@passmorecleaning.co.uk
Phone: 07715284451

Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their privacy policies. Please read their notices when you leave our site.

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2. The Personal Data We Collect About You

We collect the following types of personal data:

• Identity Data: First and last name
• Contact Data: Email address, telephone numbers
• Other Data (where applicable): Emergency contacts, next of kin
• Aggregated Data: Statistical or demographic data that cannot identify you

We do not collect special categories of personal data (e.g., health, ethnicity, religious beliefs) or information about criminal convictions unless required by law (e.g., DBS checks).

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3. How We Collect Your Personal Data

We collect data through:

• Website forms (e.g., quote requests)
• Email, phone, or post correspondence
• Newsletter sign-ups or service subscriptions

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4. How We Use Your Personal Data

We will only use your data where the law allows. This includes:

• To perform a contract (e.g., providing services)
• To comply with legal obligations
• For legitimate interests (e.g., improving services), unless your rights override those interests

We do not rely on consent except for marketing communications. You can withdraw consent at any time.

Marketing: You may receive marketing communications if you requested information or purchased from us and have not opted out. You can opt out anytime by contacting us or using unsubscribe links.

Cookies: You can control cookie settings via your browser. Some features may not function correctly if cookies are disabled. [Insert link to Cookie Policy]

Change of Purpose: We will only use your data for the original purpose, unless we determine it is compatible with another legitimate purpose. You will be notified of any significant changes.

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5. Who We Share Your Personal Data With

We may share your data with:

• Internal service providers: Contractors (e.g., window or carpet cleaners)
• External service providers: Accountants, IT and admin support
• Regulatory bodies: HMRC and other legal authorities

All third parties are required to respect your data’s confidentiality and only use it per our instructions.

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6. International Transfers

Your data is stored within the UK and is not transferred outside the European Economic Area (EEA).

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7. Data Security

We use security measures to prevent unauthorized access, misuse, or loss of your data. Access is restricted to staff and partners on a need-to-know basis. We have breach protocols in place and will notify affected individuals and regulators where required.

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8. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, tax, or reporting obligations.

You can request a copy of our retention policy by contacting sharonpassmore@passmorecleaning.co.uk.

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9. Your Legal Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure where no longer necessary
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent at any time
• Restrict processing in certain circumstances

To exercise these rights, contact:
Sharon Passmore
Email: sharonpassmore@passmorecleaning.co.uk
Phone: 07715284451

We do not charge a fee unless a request is excessive or unfounded. We may need to verify your identity before responding. We aim to respond within one month.

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10. Changes to This Notice

This notice was last updated on 25 March 2025. We may update it periodically, and we encourage you to check this page from time to time.

Please inform us if your personal data changes, so we can keep your information up to date.

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11. Queries or Complaints

For questions or complaints about this notice or our data handling, contact:

Sharon Passmore
Phone: 07715284451
Email: sharonpassmore@passmorecleaning.co.uk

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

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Copyright & Legal Disclaimer

Passmore Cleaning Company holds copyright to this document. It may be used for internal, non-commercial purposes only. For legal advice, consult a qualified solicitor. This document is intended as general guidance only.